When you choose an egg donor who travels to your clinic, you are investing time, money and hope in a process with several moving parts: a donor who has to be medically and legally cleared, a trip, a stimulation cycle, a retrieval and, finally, embryos. Suma Fertility was built so that none of those steps leaves you alone with the risk. Four guarantees are written into every agreement, and all four are explained below in plain words.
01The Healthy Embryo Guarantee
If no healthy embryo is achieved, a new cycle is offered at no additional agency fee.
A fresh cycle with a screened, pre-tested donor has every chance of producing good embryos, but biology is not a contract. If the cycle ends without a healthy embryo, you do not start again from zero: the agency fee you already paid covers the new cycle. We rematch you with the same donor, if she is available and it makes medical sense, or with a new one, and the coordination starts again.
What the guarantee covers is our work: the agency fee. Clinic fees, medication and travel for the new cycle are organised with you and your clinic, and you will know those amounts before anything is booked.
02The Donor Replacement Guarantee
If the donor cannot proceed for medical or legal reasons, we rematch you with another suitable donor at no additional agency fee.
Donors are pre-screened in their home country before travel, precisely so that this situation is rare. But sometimes a result in the final evaluation at your clinic, or a legal requirement, means she cannot continue. In some cases this can be resolved; if she is ultimately unable to proceed, we carefully rematch you with another suitable donor without charging a new agency fee.
03The Single Embryo Assurance
If your cycle produces exactly one healthy embryo and its transfer does not lead to a live birth, you receive 50% off the agency fee for one new cycle.
It applies with the same donor or with a new one, and also if a pregnancy is lost later on. The embryo needs to be transferred within 12 months of the retrieval, and the new cycle signed within 6 months of knowing the result. The discount applies once you know there is no live birth; if you decide to start a new cycle before then, it is a repeat cycle, explained below. It is a discount on our fee, once per agreement, not a medical guarantee.
04A lower fee to try again with the same donor
If you want another cycle with the same donor, the agency fee is 20% lower.
Many families come back for a sibling, or simply to have more embryos. The discount is written into every agreement and is not combined with the Single Embryo Assurance.
05In short
- No healthy embryo: a new cycle with no agency fee.
- One healthy embryo and no live birth: 50% off the agency fee for one new cycle.
- Two or more healthy embryos: 20% off the agency fee if you repeat with the same donor.
- Your donor cannot proceed: a new donor with no new agency fee.
06What makes the guarantees possible
A guarantee is only as good as the process behind it. Ours rests on four things that are part of every journey:
- Rigorous local medical evaluations. Blood tests, hormone levels and an ultrasound are done in the donor's home city before anything is booked, so you do not pay for a trip that leads nowhere.
- Full coordination with your clinic, including medical records and the genetic screening of every donor.
- Comprehensive cycle management, from the legal agreement to clinic coordination, travel and insurance.
- Direct communication throughout the entire process, with one team that knows your case.
07How payments stay transparent
You receive a clear financial structure from the outset: the agency fee, the donor compensation, the travel expenses and any third-party costs where applicable. Payments can be managed through an escrow account if you prefer. The guarantees are part of that same agreement, so there is nothing to negotiate on a difficult day: it is already written.
If you want to see how the whole journey works before reading the fine print, start with our guide to international egg donation, and then look at the profiles of our European egg donors and Spanish and Latin egg donors.
